Returns & Exchanges
Returns Policy
The Returns Policy is for goods purchased on the website www.silverbackrcproducts.com or using the Silverback RC Mobicart application.
Unwanted goods may be returned for a refund. Please return them in their original condition, unused (with their original packaging) within 14 days of receipt of your goods using the Returns Form available for download from our website. A restocking fee of 25% of the item value is applicable for unwanted goods and this value will be deducted from any refunds.
Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You may carefully take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods. For computer and electronic products the original manufacturers packaging is part of the goods, so please retain it for at least 28 days in case you wish to return them for any reason.
Refunds will be made for the original purchase amount against the original form of tender. Postage or other return costs will be the customer's responsibility except in the case of incorrectly supplied or 'damaged in transit' goods.
When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free or other promotional gift despatched with any order must also be returned if you are returning any goods.
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please contact us so that we may arrange collection.
Returns Procedure
Should you need to return any item purchased from the Silverback RC Mobicart application or from www.silverbackrcproducts.com a returns form should be downloaded (.pdf file below) and filled in fully. This form must accompany the goods being returned.
All returns should be sent to...
FAO Returns Department, Silverback RC Products Limited, 7 Bellenden Gardens, Edinburgh, EH16 5TA. United Kingdom
If you would like to discuss the return of any item, or have any further questions about our returns policy please contact us using the the form on our website.
Download/View - Warranty Returns Form